Place New Order

FAQ

Minimums & Deadlines

  • Hours of Operation:
    • Drop-off catering and box lunch delivery is available weekdays, Monday through Friday, between 7:30am - 5:30pm.
    • Weekday deliveries outside of these hours and weekend deliveries may be accommodated on a case-by-case basis. Please reach out to discuss options for your order!
  • Minimums:
    • Our minimums for buffet items are noted in parenthesis after the menu item price, e.g. “(Min 8)”. Most of our buffet items have a minimum of 8 servings, while party platters have a minimum of 15 servings.
    • Box lunch orders have no minimum.
  • Deadlines:
    • All orders must be submitted by 5:30pm the business day prior to delivery. For example, an order must be placed by 5:30pm on Friday for a Monday delivery.
    • Same day orders are accepted on a case-by-case basis. We try our best to accommodate same day orders, but it depends on the capacity and availability of our kitchen and delivery teams. Please reach out as soon as possible to discuss options!
  • Capacity:
    • Please be advised that on occasion, when we experience a higher than normal order volume, we may have to stop accepting orders prior to the deadline above. Due to this, we recommend placing your order as soon as possible, knowing that you may adjust or cancel by or before 5:30pm the business day prior. We appreciate your understanding!

Billing & Payment

  • When confirming your order, your credit card will be pre-authorized for 100% of the order total.
  • Payment is run within two business days after delivery. Once payment is run, an automatic paid invoice will be sent to you via email.
  • We offer a direct billing program as a convenience to our clients who prefer to pay by check. The business day after your event, an unpaid invoice will be sent via email and payment should be received within 30 days. We require a valid credit card to be held on file for use only in the event of non-payment. To participate in the program, please request an application.

Changes & Cancellations

  • You may adjust your order up until 5:30pm the business day prior. Adjustments must be made over the phone at 206-587-0190 or by email at gourmondo@gourmondoco.com.
  • You may cancel your order without charge any time before 5:30pm the business day prior to delivery. Same day cancellations will be charged 100% of the scheduled service price.